Our Return Policy
Surplus CD ROM's No Hassle Return Policy
We offer a 30 day return on any software purchase.
We will issue a refund for any of the following reasons:
- Product broken or damaged while in transit.
- Product won't run on your machine.
- Product is defective (i.e. scratched CD).
We want every customer to be happy with their purchase. If for some reason, you're not satisfied with the product, we want to make it right with you.
In order to get a refund, you'll need to return the product to us, along with any packaging. Everything MUST be in good condition unless it was damaged in transit. Note that we do not reimburse for return postage, but we will credit you your product purchase plus the initial shipping charge.
As many of you have probably noticed, this isn't the normal software return policy of most stores. Most stores will NOT take back any opened software. We do. Because of this, we track all returns. If a customer has an excessive amount of returns, we reserve the right to suspend this policy for that customer and allow them only returns on unopened merchandise.
In order to return a product, you need to contact us prior to the return. Simply send an e-mail to mailto:info@tabdist.com